Start with the real workflow
Understand what people are doing now, where the friction is, what data already exists and whether code is actually the right answer.
Technical Operations · Systems & Automation · Internal Tools
I build the tools behind the curtain.
Support and infrastructure background, now focused on practical automation, integrations and internal systems that remove repetitive work and make problems easier to diagnose.
I enjoy being handed a vague operational annoyance, tracing how the systems actually behave, and building the smallest useful thing that makes the workflow better.
How I work
My background is support, so I tend to approach software from the point of view of the person who has to understand and fix it later. I care about useful diagnostics, sensible boundaries, recoverable failure modes and tools people can actually operate.
Build for diagnosis
Logs, health checks, clear errors and understandable state matter because a tool is only useful if somebody can work out why it failed.
Automate repetitive friction
I particularly enjoy replacing manual checks, copy-paste procedures and recurring support work with small services, scripts or dashboards.
Use AI as an accelerator
I use AI coding assistance for research, prototyping, code review and debugging, while validating, adapting and maintaining the resulting code.
Selected projects
Independent projects built around problems I wanted to solve, systems I wanted to understand, or workflows I wanted to make easier.
Sugar
Platform / integrationsA game-hosting integration platform connecting Discord, hosting-provider controls and billing lifecycle. The current design includes a Fastify API, PostgreSQL/Prisma, provider abstractions, WHMCS webhook processing and a Discord bot.
Riot Data Platform
Data / operationsA self-hosted Python collection and warehouse pipeline for Riot match data, with asynchronous crawling, API rate-limit handling, persistent crawl state, compressed raw archives, DuckDB storage and JSON exports for downstream tools.
Beanzdroid
Automation / community toolingAn organically grown Discord/Twitch automation system covering live-state integration, commands, music requests, moderation/community utilities and external-service integrations. Current work is focused on modularity, persistence and reliability.
5v5 Team Balancer
OptimisationA Python tool for balancing ten players in League of Legends custom games. It considers each player's competitive skill level, preferred positions, positions they are less comfortable playing, champion flexibility and suitability for each position. It compares possible team and position assignments and explains the trade-offs behind the resulting split.
Experience
Support and infrastructure work is the foundation of how I approach engineering: understand the symptom, trace the system, fix the root cause where practical, and leave the next investigation easier than the last.
2022 - 2023
Support Representative
MCProHosting / Nitrado
Supported game-server customers and partners across technical, configuration and billing issues. Worked with GitLab, Jira, Confluence and Slack; handled complex server setups, diagnostics, PayPal/Stripe billing workflows, and contributed to deployment-tool and webhook-related work.
Nov 2018 - Apr 2019
Technical Support Engineer
Pingperfect
Provided ticket and live-chat support for hosted game servers, including server setup, monitoring, backups, MySQL configuration, troubleshooting and knowledge-base documentation.
Oct 2017 - Nov 2018
IT Technician
Bartley Green School
Supported staff and school IT systems with hardware repair, imaging, Citrix troubleshooting, Linux deployment, purchasing/stock, website updates and internal documentation.
Dec 2015 - Nov 2017
Apprentice Repair Centre Technician
SCC
Hardware diagnostics, repair and quality control in a commercial repair centre, including SLA/RMA handling, field-engineer liaison, warehousing processes, soldering and electrical repair work.
Technical toolkit
I am a generalist rather than a specialist in every item below. The strongest overlap is Linux, troubleshooting, automation, APIs/integrations and building small-to-medium systems end to end.
Programming
Python · TypeScript / JavaScript · SQL · Bash · PowerShell familiarity · HTML/CSS · React/Vite project use
Systems
Linux · Docker · Nginx · systemd · Pterodactyl · Windows · networking fundamentals · self-hosted services
Data
PostgreSQL · MySQL · SQLite · DuckDB · JSON · data collection/export pipelines · basic reporting
Integration
REST APIs · webhooks · OAuth/API tokens · Discord/Twitch/Riot APIs · provider integrations · Git/GitHub
Earlier certifications/training include CompTIA Network+ (2016), CompTIA A+ 220-801 exam, HP Certified Repair Technician and Xerox Certified Repair Technician.
I like being the person someone can come to with “this is annoying - can we make it easier?” and turning that into something useful behind the scenes.